Contact Our Support Specialists
Need help? The Betsixty support team is here to assist with questions about accounts, deposits, withdrawals, technical issues, or general feedback. Our agents can guide you through verification, responsible gambling tools and site features, and help resolve payment or access enquiries. Our team can also advise on responsible play settings and required verification documents. Contact us by email or phone for prompt, practical assistance via live chat during working hours, or leave a message outside those times.
| Department | Contact |
|---|---|
| Customer support | [email protected] - Live chat & email, typical response within a few hours |
| General enquiries | [email protected] - General questions, typical response within 24 hours |
| Affiliate enquiries | [email protected] - Partnership team (applications and terms) |
| Phone | +44 20 7946 5702 - Calls answered Mon-Fri |
| Working hours | Mon-Fri, 09:00-18:00 (UK time) |
Email Assistance
Email is the preferred contact method for detailed requests, account-related issues or when you need to send documents. Please use [email protected] and include a clear subject line, your account ID and up-to-date contact details to avoid delays. Allow up to 48 hours for a full response; for urgent matters, note “Urgent” in the subject and we will prioritise accordingly.
Contact Form
Name Email Message Send messageResponse Time
Our support team aims to reply to most enquiries within one business day. Simple requests are usually resolved quickly; more complex issues may require additional checks and could take longer depending on their nature. Where a case needs further investigation we’ll keep you updated on progress and provide an estimated timescale for a full response.
Feedback
At Betsixty we value your feedback. If you have suggestions, ideas or spot anything that could be improved on the site, please let us know. Your messages are reviewed carefully and used to refine features, promotions and support. Share your thoughts via the help centre and they’ll be reviewed by the team to help make the site clearer and easier to use.